Return Policy

We hope you will be satisfied with Your new Pinetime products and love it as much as we do, but if you change your mind you have 15 days to return your goods.


Free returns for DPD Parcels

Prepare a return package

  1. The product has to be unused and the original packaging and tags have to be attached.
  2. A copy of the original receipt has to be attached.

Request a courier to return the package

  1. Open https://www.return-my-parcel.com/DPD-HU/pinetime
  2. Enter your DPD Parcel number (it can be found in your confirmation email)
  3. Select pickup method and time
  4. Hand over to DPD courier

You will be reimbursed when the goods have been received and handled (3-5 business days)

Free returns for DPD Parcels

  1. Prepare a return package
    1. The product has to be unused and the original packaging and tags have to be attached.
    2. A copy of the original receipt has to be attached.
  2. Contact us at info@pinetimeclothing.com
  3. We will discuss the return date and time
  4. We will send you a TNT courier to your address
  5. You will be reimbursed when the goods have been received and handled (3-5 business days)


Returns where above specifications have not been fulfilled will be sent back and related charges will be charged to your account.

Claims/faulty products

If you receive a damaged or otherwise faulty product you are entitled to exchange the product for a similar one or if no longer available receive a refund for the cost of your purchase. All claims will be processed within 30 days of receiving the faulty product.

Pinetimeclothing.com handles all returns according to Hungarian law.

Contact

Drop us a line to: info@pinetimeclothing.com

You can return any package on your own cost to our return address:

Pinetime International Ltd.
Bimbo ut 94.
1022 Budapest
Hungary