Return Policy

We hope you will be satisfied with Your new Pinetime products and love it as much as we do, but if you change your mind you have 15 days to return your goods. Either you changed your mind or the selected product hasn’t matched your needs, you are eligible for sending it back to us. 

Free returns for DPD Parcels

  1. Prepare a return package
    1. The product has to be unused and the original packaging and tags have to be attached.
    2. A copy of the original receipt has to be attached.
  2. Request a courier to return the package
    1. Open https://www.return-my-parcel.com/DPD-HU/pinetime
    2. Enter your DPD Parcel number
    3. Select pickup method and time
    4. Hand over to DPD courier
  3. You will be reimbursed when the goods have been received and handled (3-5 business days)

Free returns for TNT Deliveries

  1. Prepare a return package
    1. The product has to be unused and the original packaging and tags have to be attached.
    2. A copy of the original receipt has to be attached.
  2. Contact us at info@pinetimeclothing.com
  3. We will discuss the return date and time
  4. We will send you a TNT courier to your address
  5. You will be reimbursed when the goods have been received and handled (3-5 business days)

 


Returns where above specifications have not been fulfilled will be sent back and related charges will be charged to your account.

Claims/faulty products

If you receive a damaged or otherwise faulty product you are entitled to exchange the product for a similar one or if no longer available receive a refund for the cost of your purchase. All claims will be processed within 30 days of receiving the faulty product.

Pinetimeclothing.com handles all returns according to Hungarian law.